Unified Communication enables providers to offer a cloud business communication solution for enterprise customers. Unified Communication (UC) combines PBX services with collaboration features such as presence, video, conferencing and messaging into a single solution. UC blends previously separate services and features, making communication possible by various means and via multiple devices.

Smartphones

Web browser

VoIP devices

iOS

Android

Web RTC
  • Essential enterprise telephony features
  • Flexible billing with support for per seat subscriptions
  • Mobility through its UC softphones with Rich Communication Features
  • Self-care UC Portal with account management and communication features
  • Provisioning for VoIP devices
  • Web API for connecting external systems

Main features

  • Multitenant architecture:
    • One platform can be home for many enterprise accounts, each with their own accounts and extensions
    • User accounts based on email addresses
    • Support for multi-level branches/departments
    • Multiple extensions per user account (different purpose numbers)
  • Mobility:
    • Mobile clients for Android and iOS
    • Provisioning via SMS or log in with email and password
    • RCS features – IM, file sharing, presence
    • HD audio and video calling
  • Web Portal:
    • Company account management for admin user
    • RCS features – IM, file sharing, presence
    • HD audio and video calling directly from browser
    • WebRTC support – no need to download any plugin
  • Auto attendants:
    • Multilevel Interactive-Voice-Response (IVR) scenarios – one scenario can lead to another
    • Scenarios can be assigned to DID numbers or extensions
    • Menu numbers can be mapped to different PBX objects, such as users, extensions, hunt groups, scenarios, group voicemail etc.
    • Record greetings directly from the web
  • Essential telephony/PBX features:
    • Scheduled routing with time spans
    • Ring Groups
    • Find me, follow me
    • Conditional Call Forwarding per Caller ID, with personalized greetings per forwarding rule
    • Call Transfer – blind and attended
    • Music on hold
    • Call parking
    • Do Not Disturb, also per Caller ID
    • Caller ID – can be set to show a user’s mobile number or DID, or one of the company’s DIDs
  • Click to call:
    • Click to call URLs managed from Dialing plan, with support for timespans
    • A URL can point to a user or to a hunt group
    • The option for users to create their own URL from My profile
    • Provisioning for SIP devices
    • Support for audio, video and IM with file sharing
  • Voicemail:
    • Individual voicemail boxes
    • Group voicemail boxes
    • Voicemail to e-mail (MP3 file)
    • Voicemail notification through IM or Message Waiting Indicator
    • Personalized greetings per Caller ID
  • Shared Network Address Book:
    • Company Directory
    • Shared Address Book stored in the cloud
    • Private address book (not visible to others) accessible from mobile clients and the User Portal
  • Presence and Instant Messaging:
    • Availability – online, last seen, busy
    • Presence status text
    • Instant messaging with delivery and display confirmation
    • Typing notification
    • Multimedia file sharing
    • Geo-location sharing
    • Documents sharing – pdf, docs etc.
  • Group collaboration:
    • Unlimited number of participants
    • Multiple admins support
    • Sharing documents and media files
    • Delivery and display confirmation
    • Group avatar
    • Inviting people from outside of the company via email
    • Audio conferencing
    • Access for non-users by clicking a link directly through web
    • Access to the group’s audio conference through an access number (DID) from a regular phone (secured by a PIN)
  • Calls monitoring:
    • Admin user can monitor all ongoing offnet calls
    • Admin can enable call recording per user; only offnet calls will be recorded, internal communication is encrypted
    • Admin can listen to the previously recorded calls as well as ongoing calls via the User Portal
  • Encryption:
    • All user-to-user communications, using the mobile apps or the portal, are fully encrypted, that includes chat, audio and video calls
  • Other options:
    • Greetings management
    • DIDs integration with API of major DID providers allowing for real time DID ordering
    • Provisioning for SIP devices
    • Fax sending from the Portal, received via email or via Portal
    • PUSH support for mobile clients and User Portal – receiving calls and IM even if the browser or the app is closed

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